Help Desk Dashboard

dashboardsHelpDesk1220, originally uploaded by rajan_dashboard.

This is a pretty dashboard for help desk personnel.

The KPIs used as seen on the screenshot are

Service Level
Average Daily Time
Average Call handling Time
Resolution level

It also has the detailed graph for Average call handling time.

The use of Dials is pretty good and saves some dashboard-real estate.
The colors are soft and the period parameter is at the bottom which is not a really user friendly. Parameters by default should be either on the top of the dashboard-page or on the left hand side or just near the vicinity of the dashboard object (chart or table).